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Designation : Server Support AS400, L1 & L2 JOB CODE : AS400 Role: AS400 Server Support, L1 & L2 Job Responsibility and Description : L1 - System Support Associate L2 - System Support Tech Reports to: Team Lead / Manager Work Hours : Flexible with day and night shift (variable) Required Skill Set –1. Excellent/Good knowledge on AS400 iSeries Servers 2. Worked on AS400 3. Excellent troubleshooting skills 4. Excellent Communication Skills 5. Well versed with ITIL Processes Key areas of responsibility (L1): 1. Monitor AS400 Servers and reporting 2. Monitor iSeries Hardware and reporting 3. Collecting information and reporting to L2 Lead on timely basis 4. Account management on AS400 Servers 5. Scheduling job’s , batch Processing 6. Running Backup’s and restoration Key areas of responsibility (L2): In addition to L1 responsibilities L2 associate performers below 1. Participates in Change Management 2. Implement changes 3. Participate in Root Cause Analysis (RCA) 4. Participate in problem review for high impact or recurring problems 5. Administrators privileged level access given and new request 6. Participate in Disaster recovery process 7. Work with Vendors on AS400 or application issues Consults with AS400 Administrators – Tier II and Tier III Command Center Change manager Problem Manager Application Vendors OS and hardware Vendor Qualifications: Graduate in any discipline; CCA Certified (Preferred) Fill the form below to apply for this position.
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